Returns & Exchanges | Shaenwear - Easy & Fair Return Policy

We want you to love every piece you wear from SHAÉN. If for any reason you're not fully satisfied, we gladly accept returns and exchanges under the following conditions:

🕒 Return Window

You may return your item(s) within 21 days of delivery.

📦 Conditions for Return

• Items must be unworn, unwashed, and with all original tags attached

• Swimwear must be returned with the original hygienic liner in place

• Sale items are final sale and not eligible for return

• Items returned without approval or outside of the return window may not be accepted

🔁 Exchanges

Need a different size or color? We offer free exchanges for the same item, subject to stock availability.

💸 Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

🔄 How to Start a Return

To begin your return or exchange, please email us at customerservice@shaenwear.com with your order number and reason for return.
We’ll get back to you within 1–2 business days with the next steps.

⏳ Refund Processing

Once your return is received and inspected, refunds are processed within 3–7 business days to your original payment method.

💸 Return Shipping

Customers are responsible for the cost of return shipping.
However, if your item arrives damaged, defective, or you received the wrong product, we will cover the return shipping costs.

We recommend using a trackable shipping service when returning your items. Shaenwear is not responsible for any lost returns.